Before contacting our support team, please read the Frequently Asked Questions page, which answers most common questions.
If you have a question that is not on the FAQ page or notice an error, feel free to write to
We answer questions in the order we receive them, almost always within 24 hours (usually 10-12 hours).
It is important that we understand and can duplicate your problem, so please give us the following info:
- The OS you use (for example, Windows 98 SR-2);
- The program and its version number;
- Detailed description of the problem including error messages, screenshots, how it happens, etc.